Privacy Policy for SkillLiftPro

1. Introduction

This Privacy Policy explains how SkillLiftPro ("we", "our", "us") collects, uses, and protects personal information related to the use of our website and our professional skill-building courses. We respect your privacy and handle personal information in a careful, transparent, and responsible way.

This document applies to visitors, registered users, and prospective learners who access our services from Canada and other regions. Additional provisions are provided for individuals located in the European Economic Area (EEA), the United Kingdom, and other jurisdictions with specific privacy regulations.

2. Data Controller and Contact

SkillLiftPro is responsible for determining how and why your personal information is processed when you use our website and services. If you have any questions about this Privacy Policy or our data handling practices, you can contact us by email using the contact details provided on our website.

We encourage you to reach out if you wish to clarify how your information is collected, used, or stored, or if you would like to exercise any applicable privacy rights.

3. Personal Information We Collect

We collect only the personal information that is reasonably necessary to operate our learning platform and provide you with our services. This may include information submitted directly by you and information collected automatically when you interact with our website.

  • Account and Profile Information: Such as your name, email address, login details, and preferences related to courses and communication.
  • Course and Usage Information: Details about the courses you view or enroll in, your progress, and how you interact with learning materials.
  • Technical Information: Browser type, device information, approximate location, and log data collected through standard web technologies.
  • Communication Data: Messages or inquiries you send to us, including support requests or feedback.

4. How We Use Personal Information

We use personal information to operate our platform, provide and improve our courses, and support a secure and reliable user experience. We do not use personal information for purposes that are unrelated to our services without providing clear notice or, where required, obtaining your consent.

  • Service Delivery: To create and manage user accounts, deliver course content, and track learning progress.
  • Communication: To respond to support requests, send important service-related notices, and share relevant updates about your learning.
  • Platform Improvement: To analyze aggregated usage data in order to enhance user experience, course design, and website performance.
  • Legal and Compliance: To meet applicable legal requirements and respond to lawful requests from authorities, where necessary.

5. Legal Grounds for Processing (including GDPR Policy)

For individuals located in the EEA, the United Kingdom, or jurisdictions with similar regulations, our processing of personal information is based on recognized legal grounds. This section forms the GDPR Policy component of this document.

  • Contractual Necessity: When processing is required to provide you with access to courses and related services that you request.
  • Legitimate Interests: When we process information to maintain, secure, and improve our platform in ways that are balanced against your rights.
  • Consent: When you voluntarily agree to certain uses of your data, such as optional communications or specific features.
  • Legal Obligations: When processing is necessary to comply with applicable legal or regulatory requirements.

Individuals covered by GDPR or similar laws may have additional rights, including the right to access, rectify, restrict, or request deletion of their personal information, as outlined later in this Policy.

6. Cookie Policy

Our website uses cookies and similar technologies to support essential functionality, improve user experience, and understand how visitors interact with our pages. This section describes how we use cookies and how you can manage your preferences.

  • Essential Cookies: Necessary for basic site operation, such as maintaining sessions and ensuring security features work properly.
  • Performance and Analytics Cookies: Used to gather aggregated information about website usage, which helps us understand which pages and features are most helpful.
  • Preference Cookies: Help us remember your language, region, or other settings so that the site remains convenient to use over time.
  • Cookie Management: Many browsers allow you to control cookies through settings, including blocking or deleting them. Adjusting these settings may affect some features of our website.

7. Data Sharing and Third-Party Services

We do not sell personal information. We may, however, share limited information with trusted service providers who help us operate our platform, such as hosting providers, analytics services, and communication tools. These partners are required to handle personal information in a manner consistent with this Privacy Policy and applicable laws.

  • Service Providers: Companies that provide infrastructure, analytics, email delivery, or customer support services on our behalf.
  • Legal Requirements: When disclosure is required by law, regulation, or a valid legal process, and only to the extent necessary.
  • Business Changes: In the event of a significant organizational change, personal information may be transferred as part of a continuity arrangement, subject to privacy protections.

8. International Data Transfers

SkillLiftPro primarily operates in Canada, but some of our service providers may be located in other countries. As a result, personal information may be transferred across borders and stored in jurisdictions with different privacy laws than those in your home region.

When personal information is transferred, we use reasonable safeguards designed to protect it in accordance with this Policy and applicable requirements, including, where relevant, contractual protections or comparable measures.

9. Data Retention

We keep personal information only for as long as it is reasonably necessary to operate our services, meet legal obligations, resolve disputes, and maintain appropriate records. Retention periods may vary depending on the type of data and the purpose for which it was collected.

  • Active Account Data: Stored while you maintain an account and actively use our courses.
  • Inactive Account Data: Retained for a limited period after inactivity, unless deleted earlier at your request, subject to legal constraints.
  • Technical Logs: Stored for a shorter period to help ensure system stability and security.

10. Your Rights and Choices

Depending on your region, you may have certain rights over your personal information, such as the right to request access, correction, or deletion, or to object to certain types of processing. We will handle such requests in accordance with applicable laws and our internal procedures.

  • Access and Correction: You may request a copy of your personal information and ask us to correct inaccuracies.
  • Deletion and Restriction: In some cases, you may request that we delete or limit how we use your information, subject to legal obligations.
  • Consent Withdrawal: Where we rely on consent, you may withdraw it at any time, which will not affect processing that has already occurred.

To exercise these rights, please contact us using the details made available on our website. We may need to verify your identity before responding to certain requests.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will post a clear notice on our website and, where appropriate, notify users through additional channels.

We encourage you to review this Policy periodically to stay informed about how we handle personal information at SkillLiftPro.